Course Details

About this course

Researchers have determined that emotional intelligence accounts for 58% of job performance. More than 90% of top performers demonstrate high EI and those with higher EI earn up more annually—making it one of the most needed modern skills. Emotional Intelligence (EQ) is a game-changer in building self-awareness, managing relationships and making sound decisions.

Objectives

By the end of this program participants will be able to:

1. Understand the science of emotions and the concept of emotional intelligence.
2. Develop greater self-awareness and identify personal emotional triggers.
3. Apply practical strategies to regulate emotions under pressure.
4. Improve empathy, listening and interpersonal understanding.
5. Communicate more effectively in emotionally charged situations.
6. Build trust and psychological safety in teams and relationships.
7. Handle conflict and difficult conversations with emotional maturity.
8. Create a personal action plan to strengthen emotional intelligence in daily life.

Indicative Contents

Program Structure (16 Hours | 8 Modules)

Module 1

Understanding Emotions & Emotional Intelligence

Focus: Foundations of EQ

Indicative Content:

• What is Emotion? (Body sensation, thought, action tendency)
• Why emotions influence decision making
• Emotional intelligence vs IQ
• The business case for emotional intelligence
• The four domains of EQ
• EQ in leadership, workplace and relationships

Module 2

Self-Awareness: Understanding Your Emotional Patterns

Focus: Knowing yourself

Indicative Content:

• The power of emotional self-awareness
• Identifying emotional triggers
• Understanding personal emotional patterns
• Values, beliefs and perception filters
• Reflection exercise: Emotional trigger mapping
• Developing the habit of emotional awareness

Module 3

Emotional Regulation: Managing Reactions Under Pressure

Focus: Managing your emotions

Indicative Content:

• Why emotional hijack happens
• Brain science: Amygdala vs rational brain
• Pause–Think–Respond framework
• Techniques for managing anger, frustration and stress
• Reframing negative emotions
• Emotional control during pressure situations

Module 4

Empathy & Understanding Others

Focus: Social awareness

Indicative Content:

• What is empathy and why it matters
• Cognitive empathy vs emotional empathy
• Understanding other people’s emotional states
• Reading emotional signals
• Empathy in leadership and teamwork
• Practical empathy exercises

Module 5

Emotional Intelligence in Communication

Focus: Better conversations

Indicative Content:

• Emotions and communication breakdown
• The three elements of communication (Words, Tone, Body language)
• Active listening and emotional presence
• Asking powerful questions
• Managing misunderstandings
• Communication during emotional moments

Module 6

Managing Conflict & Difficult Conversations

Focus: Handling tension effectively

Indicative Content:

• Why conflicts escalate
• Emotional triggers in conflict situations
• Conflict styles and emotional responses
• Managing disagreement respectfully
• Techniques for difficult conversations
• Turning conflict into collaboration

Module 7

Building Trust & Psychological Safety

Focus: Emotional climate in teams

Indicative Content:

• The role of trust in relationships and teamwork
• Trust Equation framework
• Psychological safety and its importance
• The four stages of psychological safety
• Creating emotionally safe environments
• Emotional responsibility in leadership

Module 8

Applying Emotional Intelligence in Life & Work

Focus: Integration and action

Indicative Content:

• Emotional intelligence in leadership and influence
• Motivating self and others
• EQ habits for everyday life
• Building emotional resilience
• Personal EQ development plan
• Commitment and action planning

Wrap-Up & Certification

Action planning: How to apply EQ from tomorrow

EQ Growth Tracker & Toolkit

Certificate distribution

Program Details

Date: 25 April, 2026

Duration: 16 Hours

Mode: Hybrid Learning Experience

            In-Person Session: April 25

           Online Sessions: April 27, 28, May 1 & May 2                                      Investment: BDT 3,250/- (includes materials, refreshments and certificate)
Venue: BLC, Gulshan

Why Attend This Masterclass?

• Interactive Learning: Engage in hands-on activities, group discussions and real-world applications.
• Expert Insights: Learn from certified trainers with extensive experience.
• Actionable Skills: Gain practical tools to improve your personal and professional life.
• Networking: Connect with like-minded individuals.

Who Should Attend?

• Professionals and managers aiming to enhance workplace relationships.
• Leaders seeking to inspire and motivate their teams.
• Entrepreneurs, educators and students interested in personal growth.

Resource Person:

Abdullah Taher

Educator, Trainer & Coach

Abdullah Taher is a certified Emotional Intelligence (EQ) expert with a passion for developing emotionally smart leaders and professionals. He is an ICF-certified Coach and IFC-LPI certified Trainer, holding an international certification in EQ from EQ World, a globally recognized EQ training institute.

Abdullah has facilitated impactful sessions on Emotional Intelligence and leadership across banks, non-bank financial institutions and multinational corporations (MNCs). Known for his practical, engaging and transformation-driven approach, he helps professionals build emotional agility, communication mastery and people leadership skills that drive workplace excellence.