25000.00 BDT
Course Features
Lectures: 14
Duration: 40 Hours
Skill Level: All
Program Objectives:
- Build professional grooming, field etiquette and
personal confidence
- Strengthen client communication and
customer-handling skills
- Equip participants with practical knowledge for
CPV, Recovery and Relationship roles
- Prepare candidates for placement through mock drills, roleplays and follow-up guidance
Common Foundation (All Tracks)
Grooming, Body Language &
Professional Behavior
Client Communication &
Listening Skills
Field Safety, Ethics &
Reporting
First Impression &
Introduction Skills
Track 1: Contact Point
Verification (CPV)
Field Visit Protocol
Physical Verification &
Observation
CPV Form Filling & Geo-Tagged
Reporting
Track 2: Recovery &
Collection
Recovery Process & Strategy
Negotiation & Payment
Commitment
Handling Difficult Field
Situations
Track 3: Relationship
Officer
Banking Product Awareness
Customer Need Analysis & Pitch
Persuasive Conversation &
Follow-Up
Curriculum
No curriculum available.
Overview
FresTart is a structured grooming and job-preparation program designed for fresh graduates aspiring to build a career in the banking and financial services sector. The program focuses on preparing candidates for three key entry-level field roles:
1. Contact Point Verification (CPV)
2. Recovery & Collection
3. Client Relationship / Frontline Officer
Through blended learning, hands-on activities and role-specific specialization, FresTart develops communication skills, field confidence, ethical behavior and job-readiness.