Course Details

Contents

1. Warm-up & Context Setting

Topic: Why EQ Matters at Work (Today, Not Tomorrow)

Cover this:

Why skills ≠ performance

Common workplace pain points:

Miscommunication

Conflict with boss/peers

Stress, anger, emotional reactions

 

2. EQ Basics (But Practical)

Topic: What Emotional Intelligence Really Is (and Is Not)

Cover this:

EQ ≠ being soft / emotional

EQ = self-management + people management

4 core EQ abilities:

Self-awareness

Self-regulation

Empathy

Relationship management

Simple workplace example (email, meeting, customer call)

 

3. Workplace Reality Check

Topic: Where Professionals Struggle Most (EQ Gaps)

Cover this:

Reacting instead of responding

Taking things personally

Ego clashes

Poor listening

Emotional leakage in emails & meetings

Activity idea:

 

4. Core Value Section

Topic: The EQ Shift – From Reaction to Response

Cover this:

Emotion → Thought → Behavior loop

Pause principle (2–5 second rule)

Simple framework (no overload):

Trigger → Choice → Outcome

 

5. People & Relationship Side

Topic: EQ in Communication, Conflict & Trust

Cover this:

Why people don’t feel “heard”

Role of empathy (not agreement)

Trust basics:

Consistency

Intent

Emotional safety

One mini case:

Boss–employee / colleague conflict

 

6. Career & Leadership Angle

Topic: How EQ Impacts Career Growth & Leadership

Cover this:

EQ & promotion decisions

Why technically strong people fail as leaders

Difference between:

Individual performer

Team leader

EQ as a career multiplier